Frequently Asked Questions and Solutions
Q. Why does the camera show “memory card error” or “Please insert card” after
inserting an SD card?
A: Our cameras have strict requirements on the SD card. Please make sure your
SD card meets the below requirements:
1. High quality brand SD card;
2.Class 10 or above;
3. Format the SD card in the camera for the first time you use it;
4. Support capacity range: 16-64GB.
Q. How long does the camera can record after the battery fully charged?
A: The lifespan of the battery depends on various reasons, such as resolution,
working environmental temperature and so on. Normally the battery can last 91
minutes at 1080p or 89 minutes at 720p.
Q. What charger can I use to charge the battery?
A: Please make sure that you use a high quality brand 5V/1A charger to charge
You can also use the USB cable to connect with a computer or tablet to charge
it.Normally it costs about 90 minutes to fully charge the battery. The charging
time is related to the output current of the charger, charging time will be longer if
the output current is less than 1A.
Note: Please charge the battery at least 3 hours when you charge it for the first time.
Q. Why did the camera take a video and save it automatically?
A: There are two possibilities:
1. The “cyclic video” function is turned on, please enter the setup mode to turn it off;
2. The “motion detection” function is turned on, please enter the setup mode to
turn it off.
Q. Why does the camera not respond after pressing any button during recording
A: The reason could be the motion detection is turned on. Please use something to
cover the lens and do not let the lens reflect any light, then press the “OK”button
to stop recording and then press the “mode” button to the “setup” Mode, find the motion detection and turn it off.
Q. The video volume on the camera is too low, how can I turn it up?
A: When the camera is placed in the waterproof case, due to the strong tightness
material of the case, the volume will decrease, please press the “up/down” button
to turn up/down the volume. Or please play the video on your phone or computer
then you can turn up the volume.
Q. How deep is the waterproof distance of the case?
A: The deepest waterproof distance is 30 meters.The camera itself is not
waterproof, it can be used underwater only when you put it in the waterproof
case, please ensure that the case is closed completely and the buttons are
tightly fit, do not take the camera under water if the case is defective.
Q. How to remove the waterproof case?
A: Please take the below pictures as a reference.
Q. How to use these accessories? What can I use them for?
A: These accessories can be used on bikes, helmets, waist, surfboard, etc.When
you use 3M adhesive please wait about 20 minutes until it is fixed to the flat- form.
Q. How to take off the battery cover?
A: Please take the pic below as a reference.