Frequently Asked Question and Solutions
Q. Why does the camera show “memory card error” or “Please insert card” after
inserting an SD card?
A: Our cameras have strict requirements on the SD card. Please make sure your
SD card meets the below requirements:
1. High quality brand SD card;
2. Class 10 or above;
3. Format the SD card in the camera for the first time you use it;
4. Support capacity range: 16-64GB.
Q. How long does the camera can record after the battery fully charged?
A: The lifespan of the battery depends on various factors, such as resolution you
select, working environmental temperature and whether the WIFI turns on or not.
Normally the battery can lasts 38 minutes at 4K/24fps and 36minutes at 2K/30fps.
Q. What charger can I use to charge the battery?
A: Please make sure that you use a high quality brand 5V/1A charger to charge
You can also use the USB cable to connect with a computer or tablet to charge
it.Normally it costs about 90 minutes to fully charge the battery. The charging
time is related to the output current of the charger, charging time will be longer if
the output current is less than 1A.
Note: Please charge the battery at least 3 hours when you charge it for the first time.
Q. How far is the effective distance of WIFI control?
A: The effective distance of WIFI control is around 10 meters without obstacle.
Q. Why did the camera take a video and save it automatically?
A: There are two possibilities:
1. The “cyclic video” function is turned on, please enter the setup mode to turn it off;
2. The “motion detection” function is turned on, please enter the setup mode to
turn it off.
Q. Why does the camera cannot play video and shows “no file”?
A: The file may be damaged, please turn on the camera again and replay the video,
the camera can repair the file automatically. If the video cannot be played on
the computer and shows the file format is not supported, please use the proper
player that can support MOV format files.
Q. Why does the camera not respond after pressing any button during recording
A: The “motion detection” may be turned on. Please use a dark cloth to cover the
lens and do not let any light reflect on the lens, then press the “OK” button to
stop recording and press the “mode” button to the “setup” Mode, find the motion
detection and turn it off.
Q. The video volume on the camera is too low, how can I turn it up?
A: When the camera is placed in the waterproof case, due to the strong tightness
material of the case, the volume is lower, please play the video on your phone
or computer, then you can turn up the volume.
Q. Can the camera be used as a dash cam?
A: Yes, it can be used as a dash cam, please turn on both “Car Mode” and “Cyclic
Record”. Once the camera connects to the external power supply under the
“Car Mode”, it will automatically start recording, when your SD card is full, it will
delete the first video and save the latest file automatically, the default cyclic
recording time is 3 minutes and it will save the file automatically.
Q. How deep is the waterproof distance of the case?
A: The deepest waterproof distance is 30 meters.The camera itself is not
waterproof, the camera is waterproof only when you put it in the waterproof case,
please ensure that the case is closed completely and the buttons are tightly fit,
do not take the camera under water if the case is defective.
Q. How to remove the waterproof case?
A: Please take the below pictures as a reference.
Q. How to use these accessories? What can I use them for?
A: These accessories can be used on bikes, helmets, waist, surfboard, etc.When you use 3M adhesive please wait about 20 minutes until it is fixed to the flat-form.
Q. How to take off the battery cover?
A: Please take the pic below as a reference.